Refund & Cancellation Policy

Last updated: February 2026

Payment gateways in India require a clear refund policy. Adjust the timelines and terms below to match how you actually operate before going live.

This policy explains cancellations and refunds for services and digital products provided by AstroSoft (“AstroSoft”). By making a payment, you agree to the terms below.

1. Custom development projects

Custom software work is billed as an advance and balance (or by milestones). Because our team begins allocating time and resources as soon as a project starts:

The advance covers initial work (planning, setup and early development) and is generally non-refundable once work has begun.
If you cancel mid-project, you are billed for work completed up to the cancellation date; any unused balance is refunded.
Milestone payments already delivered and approved are non-refundable.

2. Digital products, subscriptions and reports

Digital goods such as PDF kundali reports, platform access and subscriptions are delivered electronically and consumed immediately. As a rule these are non-refundable once delivered or activated. Exceptions:

Duplicate payment: if you are charged twice for the same order, the extra amount is refunded in full.
Non-delivery: if you paid but did not receive the product due to a technical failure on our side and we cannot deliver it, you receive a full refund.
Wrong or defective delivery: if the product is materially different from what was described, contact us within 7 days and we will fix it or refund it.

3. How to request a refund

Email hello@astrosoft.in or message us on WhatsApp with your order/payment reference and the reason. We aim to respond within 3 business days.

4. Refund processing time

Approved refunds are processed to the original payment method through our payment partner. It typically takes 5–10 business days for the amount to reflect, depending on your bank or card issuer.

5. Chargebacks

If you have a concern about a payment, please contact us first — we would rather resolve it directly than through a chargeback, which can take longer for everyone.

6. Contact

Questions about this policy? Reach us at hello@astrosoft.in.